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WARRANTY OR REPAIR

GENERAL INFORMATION

Any warranty or repair claims will be handle personally in our headquarters (please notice direction below) or via email at customerservice@vivianadontanon.com

Headquarters:

418 Avenida Jose de Diego,

San Juan, Puerto Rico, 00920

 

WARRANTY

For warranty inquiries, please email customerservice@vivianadontanon.com. 

For warranty claims, the client must provide the original receipt.

If the item is missing important pieces like; crystals or pendants, the item will not qualify for warranty. 

If the item was purchased within 90 days and we have confirmed it can be repaired.The repair will have no charge. 

Every item will have to be evaluated for final warranty approval.

If you have any questions, you can contact us at customerservice@vivianadontanon.com

 

REPAIRS

For all repair inquiries, please email customerservice@vivianadontanon.com. 

Please include your name, proof of purchase, and a photo with a description of the damage to help us provide a better and quicker service.

Due to our one of a kind and delicate pieces, we can’t guarantee that all repairs will be accepted.

All repairs will be completed within four to eight weeks, counting once we receive the item. 

We reserve the right to deny unreasonable repairs, returns, and exchanges.

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