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Returns & Exchanges

 Unworn items are eligible for exchange for up to 14 days with proof of purchase and original packing. Credit or refund will be subject to approval. Please allow up to 30 days for your exchange to be processed. Sale items are not eligible for returns or exchanges. For any inquiries concerning returns or exchanges contact By regulation of the Puerto Rico Department of Health, earrings can not be exchanged or returned.



 Items are eligible for repair for up to 90 days after purchase with proof of purchase. Note that fees may vary depending on the repair needed. Please allow 8-12 weeks for your repair to be processed. We will inform you once your piece is repaired and ready to ship. For repair inquiries contact us at and we will contact you during the next 24 hours.

 We reserve the right to deny unreasonable repairs, returns, and exchanges.  


Care Policy

 Each piece of Viviana D’ Ontañón Jewelry is hand-crafted. The line is well known for its amazing quality and durability of our gold filled chains. Although, excessive heat and moisture will slowly deteriorate the quality and plating of the metal.


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