SHIPPING AND PICKUP

GENERAL SHIPPING INFORMATION

All orders are shipped from our offices in Puerto Rico. 

Orders are processed and shipped Monday through Friday from 9:00AM to 12:00PM.

Orders placed after 12:00PM on Friday will be processed the next business day.

Please allow up to 7 business days for your order to be processed and shipped.

During high season or sales events it may take 8 - 14 business days to ship.

We ship anywhere in the United States and most International countries.

 

SHIPPING PROCESS

Domestic orders ship via USPS.

Once the order is in possession of the mailing carrier (USPS), Viviana D'Ontañón cannot provide estimated delivery date information for your package.

Once your order is placed, you will receive the following e-mail notifications:

  1. Tracking number
  2. Out for delivery
  3. Delivered

If you haven't received a shipping notification 8 days after placing your order, or if you have any other questions related to your order please contact us at via e-mail  at customerservice@vivianadontanon.com.

  

PACKAGES STOLEN, DAMAGE OR LOST

We understand that having a package stolen or lost can be upsetting, unfortunately Viviana D’Ontañón cannot be held responsible.

Once the order is in possession of the mailing carrier (USPS), it is the carrier's responsibility. If a package is not received, but appears as delivered to the shipping address provided at checkout, the customer should reach out to USPS directly. Viviana D'Ontañón is not responsible for any lost, stolen or damaged packages once they have left our shipping facilities.

Please ensure your address is correct before placing your order, this will diminish the possibility of any shipping complications. If the package is returned to our office due to an error in the shipping address entered by the customer, the customer is responsible for any additional shipping costs.

 

IN STORE PICKUP 

We offer a 'Local pickup' option available for you to select when you purchase online.

Once the order is placed, the customer will receive the following e-mail notifications:

  1. Order confirmation
  2. Order ready for pickup

Orders placed on Fridays after 1:00PM, will be fulfilled the following Monday.

Viviana D'Ontañón will contact the customer every 30 days after the order is placed. Orders that are not picked up after 90 days will be cancelled. Cancelled orders will not be refunded.

 

PICKUP STORE HOURS

Monday through Friday

9:00AM to 4:30PM

 

LOCATION

418 Ave. José De Diego

San Juan, PR 00920

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