SHIPPING AND PICKUP
GENERAL SHIPPING INFORMATION
All orders are shipped from our offices in Puerto Rico.
Orders are processed and shipped Monday through Friday from 9:00AM to 12:00PM.
Orders placed after 12:00PM on Friday will be processed the next business day.
Please allow up to 7 business days for your order to be processed and shipped.
During high season or sales events it may take 8 - 14 business days to ship.
We ship anywhere in the United States and most International countries.
Domestic orders ship via USPS.
Once the order is in possession of the mailing carrier (USPS), Viviana D'Ontañón cannot provide estimated delivery date information for your package.
Once your order is placed, you will receive the following e-mail notifications:
- Tracking number
- Out for delivery
If you haven't received a shipping notification 8 days after placing your order, or if you have any other questions related to your order please contact us at via e-mail at firstname.lastname@example.org.
PACKAGES STOLEN, DAMAGE OR LOST
We understand that having a package stolen or lost can be upsetting, unfortunately Viviana D’Ontañón cannot be held responsible.
Once the order is in possession of the mailing carrier (USPS), it is the carrier's responsibility. If a package is not received, but appears as delivered to the shipping address provided at checkout, the customer should reach out to USPS directly. Viviana D'Ontañón is not responsible for any lost, stolen or damaged packages once they have left our shipping facilities.
Please ensure your address is correct before placing your order, this will diminish the possibility of any shipping complications. If the package is returned to our office due to an error in the shipping address entered by the customer, the customer is responsible for any additional shipping costs.
IN STORE PICKUP
We offer a 'Local pickup' option available for you to select when you purchase online.
Once the order is placed, the customer will receive the following e-mail notifications:
- Order confirmation
- Order ready for pickup
Orders placed on Fridays after 1:00PM, will be fulfilled the following Monday.
Viviana D'Ontañón will contact the customer every 30 days after the order is placed. Orders that are not picked up after 90 days will be cancelled. Cancelled orders will not be refunded.
PICKUP STORE HOURS
Monday through Friday
9:00AM to 4:30PM
418 Ave. José De Diego
San Juan, PR 00920